Privacy Policy
This document governs the privacy policy of Khandra Wong Pty Ltd (herein referred to as KWPL). It was last updated on 24 July 2025.
Definitions
"Non-Personal Information" is any not personally identifiable information, which can be found through the use of our website in a web browser.
"Personal Information" is non-public information that is personally identifiable and obtained in connection with providing a product or service to you. It may include information such as your name, address, phone number, social security number, financial information, and other related information you provide to us.
Our commitment to your privacy
This Privacy Policy tells you what types of Personal Information we may collect from you, how we may share this information, and how you can limit our sharing of your information.
Khandra Wong Pty Ltd is committed to the security and privacy of all our clients. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable experience in completing your tax returns and that you do so in a safe and secure online environment.
Khandra Wong Pty Ltd is committed to respecting your privacy and recognise the need for appropriate protection and management of your Personal Information.
Links to other websites
Our website may contain links to other websites that are not under our control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked websites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilise your personal information.
What information we may collect
Generally, visitors can visit our website without providing or revealing any Personal Information. We receive and store certain types of information whenever visitors interact with our website. We may track the internet domain address from which our visitors visit our website and analyse this data for trends and statistics. Unless a visitor to our website voluntarily provides Personal Information to us, each individual customer remains anonymous.
When you engage our services, we will receive and store certain Personal Information that our visitors enter when visiting our website or provide to us in email or other communications. For instance, we collect the information you provide to us when you buy our services or send an email to us. This information may include your name, address, telephone number, social security number, credit card information, birth date, gender, occupation, marital status, email address, and other similar personal or preference data that you provide to us that is relevant to your tax return. Whether or not you provide such information to us is completely your own choice. However, you understand that due to the nature of our website and services, we cannot provide services to you if such information is not provided.
How we use your information
We use the Personal Information you provide for providing you with services - preparing and filing tax returns. This can include completing Internal Revenue Service and other governmental forms on your behalf using such information and transmittal of such forms to the Internal Revenue Service or other governmental entities, noting that these entities are located outside of Australia, more particularly the United States of America and any other overseas office of the Internal Revenue Service.
We also use your Personal Information to provide you information about our products and services. You may opt out of receiving such communications at any time.
Further, we employ staff and engage contractors who are located outside of Australia and have access to your Personal Information for the purposes of delivering our services to you. These employees and contractors are located in Canada and the Philippines.
We may share information that we have collected with governmental agencies and other organisations assisting us in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to protect against or prevent fraud; attempting to prevent unauthorised or improper transactions; or investigating fraud or improper conduct that has already taken place. Your Personal Information is never provided to any agency or organisation for marketing or any other unrelated purposes.
Finally, if some or all of the business assets of our company are sold or transferred, we generally would transfer the corresponding information regarding our customers and visitors to the purchaser. We also may retain a copy of that information.
Your rights
KWPL aims to take reasonable steps to correct, amend, delete, or limit the use of your Personal Information.
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
When contacted KWPL has one month to comply with any of these requests without charge to you. However, there are grounds for KWPL to charge for relevant administrative costs if it can be demonstrated that the request is “manifestly unfounded or excessive”.
You have the right
- To access and receive a copy of the Personal Information we hold about you
- To rectify any Personal Information held about you that is inaccurate
- To request the deletion of Personal Information held about you
- To object to processing
You have the right to data portability for the information you provide to KWPL. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
Changes to your information
If at any time you would like us to update your Personal Information (including your name, password, email, and postal address) or remove you from our email or postal mailing lists, or if you need assistance with the modification of your information, send us an email with your request.
Protecting your child’s privacy
Our Website is not designed for use by anyone under the age of 18 (children). We do not verify the age of our users nor do we have any liability for verifying a user’s age. If you are under the age of 18, please do not attempt to use our Website. If you are a parent or guardian and believe your child is using our Website, please contact us. If children submit information to us and we know that the individuals submitting the information are indeed children, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties.
Our email policy
By providing your email address through any form on our website, you consent to receive informational and marketing emails from us, which may include updates on upcoming promotions, deadlines, and our products and services. KWPL fully complies with the CAN-SPAM Act and the Spam Act 2003. You can always opt out of receipt of further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated third-party. We believe that your email address is personal and should be kept that way.
Our security policy
We use sophisticated encryption and authentication tools to protect the security of the Personal Information that you share with us. If sensitive data is collected through this website, we will encrypt your Personal Information before it travels over the Internet using industry standards for secure online transactions. The Personal Information you provide to us is preserved behind a firewall, instead of being directly connected to the internet. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Once we receive your transmission, we have appropriate security measures in place within our physical facilities to protect against the loss, misuse, or alteration of the Personal Information you have provided to us.
We urge you to keep your password for our website in a safe place and not divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to our website. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or internet cafe.
Payments
We will not store or collect your payment card details and we do not currently offer payment within the website.
Other 3rd party services we may use
- Amazon web services (AWS): https://aws.amazon.com/compliance/gdpr-center
- Contentful: https://www.contentful.com/legal/privacy-at-contentful/privacy-faq
- Google Cloud: https://cloud.google.com/privacy/gdpr
Khandra Wong Pty Ltd uses a range of third-party providers to help us maintain the quality of our services. This means that individuals and organisations outside of Khandra Wong Pty Ltd will sometimes have access to personal information held by us. These third parties may collect it from, or use it on behalf of, Khandra Wong Pty Ltd. This may include independent contractors and consultants, email and SMS communication platforms, document management providers, secure file transfer services, customer relationship manager (CRM), cloud storage, IT providers, and other Khandra Wong Pty Ltd firms and entities.
Behavioural remarketing
KWPL does not use remarketing services to advertise on third party websites to you after you visited our Service.
Cookies
Our Website may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.
This site does not use third-party cookies for tracking, analytics, or similar purposes.
While authenticated, this site may use secure, same-site cookies for authentication purposes.
Most browser software can be set to reject Cookies. However, if you reject our Cookies, certain functionality on our Website may not work correctly or at all. We do not place Personal Information in Cookies.
California residents: your California privacy rights
Under the California Consumer Privacy Act of 2018 ("CCPA"), California residents have certain rights around KWPL's collection, use, and sharing of their personal information.
KWPL does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.
If you are a resident of California, you have the right to request to know what personal information has been collected about you and to access that information. You also have the right to request the deletion of your personal information, though exceptions under the CCPA may allow KWPL to retain and use certain personal information notwithstanding your deletion request. You may send your request by email to admin@khandrawong.com. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.
Separate from the CCPA, California's Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties' direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy or would like to change your preferences, you may contact us at the address listed above.
Nevada residents: your Nevada privacy rights
Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt-out of the sale of certain information that the website operator may collect about them. KWPL does not sell your personal information to third parties as defined in Nevada law and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us admin@khandrawong.com.
European residents: your privacy rights and international data transfer
If you are a European Resident, you have the right to access your personal data, and the right to request that we correct, update, or delete your personal data. You can object to the processing of your personal information, ask us to restrict the processing of your personal information, and request portability of your personal information. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. KWPL provides you with a reasonable means to view and change your Personal Information and you can opt-out of marketing communications at any time by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you or in your account settings. If you have any questions or comments about the processing of your personal information, you may contact us.
For European Residents, please note that the personal information we obtain from or about you may be transferred, processed, and stored outside of the EEA or Switzerland for the purposes described in this Privacy Policy, including in the United States of America. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this Privacy Policy. These steps include the use of the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection laws. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
Changes to our privacy policy
From time to time, our privacy and security practices may change. If we modify our Privacy Policy, in whole or in part, to address these changes, we will indicate when such changes are made by changing the "Last Updated" date at the beginning of this Privacy Policy. Those changes will be effective as of the Last Updated date. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. We may change or add to this Privacy Policy, so we encourage you to review it periodically.
Inquiries and complaints
For complaints about how we handle, process or manage your personal information, please contact us on admin@khandrawong.com. Please note that we may require proof of your identity and full details of your request before we can process your complaint.
Questions about our privacy policy
To help us improve our privacy and security policies and practices, please send us your questions and feedback using the details listed on the Contact Us page of our website.